Vendors have the unique job of going on-site to perform work order requests, update property condition status information, and collect the required photo documentation. They have the skills to complete the work order requests and provide the required photographic documentations. They are both the hands to complete the work requests and eyes (through photography) to see the property’s condition.

 

Work Order Service Examples

  • Rehab Services
  • Lock Work
  • Board-ups
  • Grass Cuts
  • Snow Removal
  • Winterizations
  • Maid Services
  • Debris Removal
  • Hazard Abatement
  • Roof Repairs
  • General Repairs
  • Evictions

Required Documents

(Will be sent upon approval of application)

  • HFS Checklist
  • HFS Contractor Coverage Agreement
  • HFS Field Report
  • HFS Pricing Agreement
  • HFS Subcontractor Agreement
  • HFS W9
  • Official Homeland Trip Charge Policy
  • Vendor Contact Information Form
  • Zero Tolerance Theft Policy
  • Background Check Authorization Form

Vendor Eligibility and Equipment Requirements:

  • Maintain and provide proof of Liability and Errors and Omissions Insurances (HFS to be added as insured).
  • Background Check completion.
  • Receipt of completed HFS agreements and required documentation (see below*)
  • Equipment necessary to remove debris (truck, trailer, etc.)
  • Basic photographic skills (specific photo documentation must accompany all work requests to be eligible for payment).
  • Digital camera or approved smartphone (photographs must have proper lighting, be in focus, and validate work order performance and property condition detail).
  • Internet access and basic computer skills (Work orders are assigned through email. Status updates, photographs, supporting documentation, and invoicing are accessed and uploaded through our website).
  • Portable generator (properties will not have electricity).
  • Portable air compressor (for winterization services).
  • Equipment for yard maintenance (mowers, trimmers, blowers, etc.
  • Tools for general home maintenance and repairs.

Vendor Obligations

Vendors are responsible for: 

  • Completing HFS training course.
  • Maintaining HFS professional values and commitment of providing exceptional service.
  • Finishing work order assignments on time.
  • Performing work order requests to HFS standards.
  • Keeping up-to-date on: required licensing, documentation, and industry skills to complete work order requests.
  • Constant and accurate communication with their assign Vendor manager on work order completion and status updates.
  • Providing accurate and clear photographic documentation.

 

Vendor Payment Timeline

Vendors are generally paid on a 30 day invoice cycle for completed work once the work has been verified by the QA team.